Coronavirus IT Update – Remote Workers and Covid-19

With an office and workforce in France, we’ve been coping with the pandemic for a few weeks now. We just wish they were under better circumstances.

On March 9th, our office had a company-wide planning call. We started planning for remote work through the end of April. On-site visits were still a necessity for some clients, but our goal was to limit our teams’ exposure. As a cloud based company, this shift was easy. We already use:

  • Slack – This is our primary communications tool and it covers messaging, voice calling and screen sharing.
  • G Suite Hangouts Meet – We use this for large team meetings and client calls.
  • GoToMeeting and – For clients on the platforms, it’s easier for us to adapt.

During the last seven days, we’ve set up over a hundred users to work from home (dozens of companies that were already cloud-based made the adjustment quickly). The tools for this were mostly baked into their G Suite and Office 365 accounts. No additional costs needed.

The most daunting issues have been: legacy servers in offices and quirky computers in homes. Luckily, the disaster recovery plans that we worked on with clients have covered the servers. The home PCs are a different matter. It introduces a lot of variables–old PCs, unprotected systems, poor wireless–that lack easy solutions.

What have we learned so far? Four takeaways for setting up home workers more quickly:

  1. Have employees without laptops contribute to your DR plan and make sure they have workable systems.
  2. Ensure that your DR plan includes equipment setup and enough time for IT to gain remote access.
  3. Have your communication tools in place ahead of time and well-documented (Slack, Teams, Meet).
  4. Start planning how you’ll migrate meetings for remote workers (you don’t want miss deadlines or critical meetings).

If you need some guidance, send us a message. We’d be happy to help.

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